Shipping policy

Terms of Service – ARCEON

Welcome to ARCEON. By accessing our website, placing an order, or purchasing products from us, you agree to the following Terms of Service.

1. General

ARCEON operates this online store and provides products to customers through its website.

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Products & Product Information

We make reasonable efforts to display our products, descriptions, images, colours, sizes, and other information as accurately as possible.

However, actual product colour or appearance may vary slightly due to screen settings, lighting, photography, manufacturing processes, and other factors.

Minor variations in colour, print, stitching, measurements, or appearance that do not materially affect the product shall not be considered a defect.

3. Pricing

All prices displayed on the website are subject to change without prior notice.

ARCEON reserves the right to correct pricing, product information, technical, promotional, or typographical errors.

If an order is placed at an incorrect price due to an obvious technical or pricing error, ARCEON reserves the right to cancel the order. For prepaid orders cancelled for this reason, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method.

4. Orders & Order Acceptance

Placing an order on the website does not automatically guarantee acceptance or fulfilment of the order.

ARCEON reserves the right to accept, reject, or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or technical errors
Incorrect or incomplete customer information
Suspected fraudulent or unauthorized activity
Delivery restrictions
Operational or logistical reasons
Any other legitimate reason

If ARCEON cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method.

5. Customer Information & Delivery Details

Customers are responsible for providing complete and accurate information, including:

Full name
Mobile number
Email address
Complete shipping address
Pincode
Billing information, where applicable

ARCEON shall not be responsible for delivery failure, delay, additional charges, or return-to-origin situations caused by incorrect, incomplete, or inaccurate information provided by the customer.

If a shipment is returned because of an incorrect address, refusal to accept delivery, customer unavailability, or repeated failed delivery attempts, any further shipment may be subject to additional shipping charges.

6. No Return & No Refund

ARCEON follows a No Return & No Refund Policy, except where ARCEON specifically approves an exception or where applicable law requires otherwise.

Customers should carefully check product details, size, colour, quantity, and shipping information before placing an order.

Returns or refunds will generally not be provided for:

Change of mind
Wrong size selected by the customer
Colour preference
Minor colour or appearance variations
Products that do not meet personal expectations
Incorrect address provided by the customer
Customer unavailability
Refusal to accept delivery
Failed delivery attempts
Courier delays
Courier-related issues
Other reasons not attributable to a confirmed issue with the product supplied by ARCEON

Any exceptional return, replacement, or refund approved by ARCEON will be subject to verification and ARCEON's applicable policies.

7. Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective, or materially different from the product ordered, the customer must contact ARCEON as soon as possible, preferably within 24–48 hours of delivery.

ARCEON may require:

Order number
Registered name and mobile number
Clear photographs of the outer package
Clear photographs/videos of the product
Unboxing video, where applicable
Other information reasonably required to investigate the claim

ARCEON will review the claim and determine whether the issue is attributable to the product supplied by ARCEON.

Any replacement, return, or other resolution will be subject to verification, availability, and applicable law.

8. Courier & Logistics

Orders are shipped through third-party courier and logistics partners.

Once an order has been handed over to the courier partner, delivery and transit are subject to the courier partner's operational processes, service conditions, routes, and timelines.

ARCEON does not guarantee a specific delivery date or time and shall not be responsible for delays or issues caused solely by the courier or logistics partner, including:

Transit delays
Delayed tracking updates
Failed delivery attempts
Weather or operational disruptions
Route or network issues
Customer unavailability
Incorrect or incomplete address information
Return-to-origin shipments
Other courier-related circumstances beyond ARCEON's reasonable control

Where appropriate, ARCEON may assist the customer in communicating with or raising a complaint with the courier partner. The final resolution of a courier-related complaint may depend on the courier partner's investigation and applicable terms.

9. Return Shipping

Where ARCEON exceptionally agrees to accept a return, the customer may be required to arrange and bear the cost of returning the product.

Unless expressly confirmed by ARCEON in writing, ARCEON will not be responsible for return shipping charges.

Customers are responsible for retaining valid tracking or shipment proof for any approved return.

10. Intellectual Property

All content on the ARCEON website, including logos, brand names, photographs, graphics, designs, text, product images, videos, and other materials, may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit ARCEON's content without prior written permission.

11. Prohibited Use

You agree not to use the website for unlawful, fraudulent, abusive, misleading, or unauthorized purposes.

You must not attempt to interfere with the website's security, functionality, servers, systems, or operation.

12. Third-Party Services

ARCEON may use third-party service providers, including payment gateways, courier and logistics companies, technology providers, analytics services, and other service providers.

These third parties may operate under their own terms, conditions, policies, and privacy practices.

By using our website or placing an order, you acknowledge that certain aspects of payment processing, delivery, tracking, and other services may be provided by third parties.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ARCEON shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, delays caused by third-party service providers, or circumstances beyond ARCEON's reasonable control.

Nothing in these Terms shall exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

14. Force Majeure

ARCEON shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.