Refund policy

Return & Refund Policy – ARCEON

At ARCEON, we carefully inspect and pack orders before dispatch. However, once an order has been handed over to our courier/logistics partner, delivery, transit delays, loss, or handling of the package may be subject to the courier partner's terms and conditions.

No Return & No Refund Policy

All purchases made through ARCEON are non-returnable and non-refundable, except where ARCEON specifically agrees otherwise in writing or where applicable law requires otherwise.

Once an order has been confirmed and processed, customers are responsible for accepting the delivery. We do not provide refunds or accept returns for:

Change of mind
Wrong size selected by the customer
Colour preference or minor colour variation
Products that do not meet the customer's personal expectations
Incorrect or incomplete address provided by the customer
Unavailability of the customer at the time of delivery
Refusal to accept the shipment
Failed delivery attempts
Delays caused by the courier or logistics partner
Orders delayed, held, returned, or otherwise affected due to courier-related issues

Damaged, Defective or Incorrect Products

If you receive a product that appears to be damaged, defective, or different from what you ordered, you must contact ARCEON as soon as possible, preferably within 24–48 hours of delivery.

You may be required to provide:

Order number
Registered name and mobile number
Clear photographs of the outer package
Clear photographs/videos of the product
Unboxing video, where applicable
Any other information reasonably required to investigate the claim

ARCEON will review the claim based on the information and evidence provided. Any replacement, return, or other resolution will be subject to verification, product availability, and applicable law.

Customer Responsibility for Returns

If ARCEON agrees to accept a return in exceptional circumstances, the customer will be responsible for arranging and paying for the return shipment, unless ARCEON confirms otherwise in writing.

Customers should use a reliable courier service and retain valid shipment/tracking proof until the matter is resolved.

ARCEON will not be responsible for return shipping charges unless specifically confirmed by ARCEON in writing.

Courier & Transit Responsibility

After an order has been dispatched and handed over to the courier/logistics partner, delivery and transit are handled by the respective courier partner.

ARCEON does not guarantee:

Exact delivery dates or delivery timelines
Courier delays
Delayed tracking updates
Transit-related delays
Failed delivery attempts
Loss or mishandling of parcels by the courier partner
Issues caused by incorrect or incomplete customer-provided address details
Return-to-origin shipments resulting from customer-related issues

In case of a courier-related issue, ARCEON may assist the customer in raising a complaint or following up with the courier partner. However, the final resolution will be subject to the courier partner's investigation, terms, and policies.

Order Cancellation

Orders may be cancelled only before dispatch, subject to the order's processing status.

Once an order has been dispatched or handed over to the courier partner, cancellation may not be possible.

Important Notice

By placing an order with ARCEON, the customer acknowledges and agrees to this No Return & No Refund Policy.

ARCEON reserves the right to review exceptional cases at its sole discretion. Any exception granted for a particular order shall not be considered a change to the general return and refund policy.

Nothing in this policy is intended to exclude or limit any consumer right or liability that cannot legally be excluded or limited under applicable law.